Onboarding & Compliance Specialist

Oxford Global Resources; Massachusetts; On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Holiday pay

Paid time off

Medical, dental, vision coverage

Life and disability insurance

Flexible spending accounts

Health savings accounts

Tuition reimbursement

Student debt assistance

401(k) Retirement Savings Plan

Job summary

Oxford Global Resources is seeking a detail-oriented professional to support onboarding and screening, ensuring compliance with government and client requirements. You will handle Form I-9 verification, background and drug screening coordination, and documentation management within Salesforce and service desk workflows.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and collaboration with HR, Legal, and operations to resolve compliance

Qualifications

• Bachelor’s degree or equivalent required.
• Customer service experience required.
• Background screening or onboarding experience preferred.
• Salesforce experience preferred; Form I-9 or Background and Drug Screen vendors.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain regular attendance and work the hours required for the position.

Responsibilities

• Support onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements (such as harassment training and license or certification renewals).
• Guide consultants through the screening process and review screening results for accuracy and completeness. Independently resolve routine, non-adverse discrepancies and elevate any results with potential adverse-action implications to the appropriate internal teams.
• Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews, within established response-time targets.
• Provide cross-functional support by shifting between Onboarding and Screening responsibilities based on business needs.
• Maintain accurate electronic records and documentation within the appropriate systems.
• Perform administrative functions related to compliance and quality assurance, including document and form preparation.
• Interact with representatives from Onboarding, Screening, Human Resources, and Legal as needed to resolve compliance matters.
• Communicate regularly with consultants and internal stakeholders via email, Microsoft Teams, and phone.
• Provide back-up to other members of the Onboarding and Screening teams as necessary.
• Other duties as assigned.

Education

Bachelor’s degree

Tools

Conga Sign

Service Desk

Vendor systems

Salesforce

Job description

Oxford Global Resources is seeking a detail-oriented professional to support onboarding and screening, ensuring compliance with government and client requirements. You will handle Form I-9 verification, background and drug screening coordination, and documentation management within Salesforce and service desk workflows.

The role requires strong communication skills, the ability to multitask in a fast-paced environment, and collaboration with HR, Legal, and operations to resolve compliance