Candidate Experience & Onboarding Specialist

Russell Tobin; Alpharetta (GA); Hybrid; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,视

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Pet insurance

Employee discounts

Job summary

PrideGlobal is seeking a detail-oriented Customer Onboarding & Screening Support Specialist to join a high-volume Workforce Screening team. You will be the primary contact for candidates, ensuring accurate documentation and timely responses while maintaining strict confidentiality.

You will handle inquiries via phone and email, manage tracking systems, and generate daily reports. Hybrid work with potential for extension or permanent conversion based on performance.

Qualifications

• Experience in customer service, operations support, onboarding, administrative support, or a similar high-volume environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage confidential information professionally.
• Experience managing shared inboxes and handling time-sensitive requests.
• Proficiency in Microsoft Excel, including tracking, reporting, and dashboard maintenance.

Responsibilities

• Serve as the first point of contact for candidates with questions related to background screening and onboarding requirements.
• Provide timely, professional support via phone and email to ensure an excellent candidate experience.
• Manage inbound candidate inquiries, return voicemail messages, and document interactions within tracking systems.
• Monitor shared onboarding and workforce screening inboxes, triage communications, and route items to the appropriate stakeholders.
• Guide candidates through documentation requirements, deadlines, and screening-related processes.
• Follow up with candidates regarding missing documentation and required forms.
• Scan, process, and track fingerprint cards while ensuring information is submitted accurately.
• Update workforce screening systems and communicate completion status to relevant teams.
• Generate daily operational reports and maintain reporting dashboards using Microsoft Excel.
• Track candidate activity, service metrics, and case-related data to support team performance reporting.
• Investigate screening-related issues and coordinate resolution with vendors and internal partners.
• Identify recurring candidate concerns and recommend process improvements to enhance the screening experience.
• Assist with ad hoc reporting and additional team projects as needed.

Skills

Customer service experience

High-volume environment

Excellent communication

Attention to detail

Confidential information handling

Inbox management

Excel proficiency

Tools

Microsoft Excel

Job description

PrideGlobal is seeking a detail-oriented Customer Onboarding & Screening Support Specialist to join a high-volume Workforce Screening team. You will be the primary contact for candidates, ensuring accurate documentation and timely responses while maintaining strict confidentiality.

You will handle inquiries via phone and email, manage tracking systems, and generate daily reports. Hybrid work with potential for extension or permanent conversion based on performance.