Onboarding Associate I

A First Name Basis; Hattiesburg (MS); On-site; USD 35,000 - 42,000; Full time

Job summary

A First Name Basis (AFNB) is seeking an Onboarding Associate to own the caregiver orientation from hire to clearance and to provide front-office and administrative support when not onboarding.

You will coordinate onboarding steps, conduct interviews, drug tests, and ensure all paperwork, training, and scheduling are completed efficiently for new caregivers.

Qualifications

• Warm, people-first approach that makes others feel valued.
• Strong organizational skills with attention to detail in a busy front-office.
• Comfortable using web-based scheduling, HR, and training platforms.

Responsibilities

• Greet caregivers at the front desk in a professional, welcoming manner.
• Confirm completion of pre-arrival items and help candidates finish anything outstanding.
• Conduct in-person interviews and administer drug tests.
• Complete onboarding steps including drug screening, background checks, and training.
• Verify onboarding paperwork and digital signatures.
• Ensure compliance items are reviewed and up to date.
• Deliver orientation and training to excite new caregivers to join the team.
• Explain company policies, procedures, expectations, and scheduling processes.
• Assess candidates for professionalism and reliability and flag concerns to Recruiting.

Skills

People-first mindset

Organizational skills

Attention to detail

Scheduling software

Professional judgment

Reliability & punctuality

Customer service experience

Education

Highschool diploma or equivalent

Job description

Description

A First Name Basis (AFNB) is one of the fastest‑growing in‑home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Job Summary:

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front‑office and administrative support.

Responsibilities:

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally
• Confirm completion of pre‑arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding
• Conduct in‑person interviews and administer drug tests
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training
• Complete and verify onboarding paperwork, digital forms, and required signatures
• Review required compliance items and identify anything missing
• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes
• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team
• Introduce new caregivers to the on‑site Care Management team
• Track each caregiver's onboarding status from hire through clearance
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences
• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support
• Answer incoming office calls and route calls appropriately
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling
• Assist with caregiver staffing, walk‑ins and telephonic visits
• Make reminder calls/texts to upcoming orientation attendees
• Help maintain office organization and onboarding materials
• Other office administration duties as assigned

Requirements

Education:

• Highschool diploma or equivalent

Experience, Skills & Qualifications:

• Warm, people‑first personality — you make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Comfortable using web‑based software (scheduling, HR, and training platforms).
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in‑office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.