Onboarding Associate I

A First Name Basis; Gulfport (MS); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

A First Name Basis is an in-home care provider in the Gulfport, MS region focused on compassionate caregiver onboarding and streamlined orientation.

This Onboarding Associate role oversees the caregiver orientation from hire through clearance and provides essential front-office support as sessions begin.

Qualifications

• Warm, people-first personality who makes others feel comfortable.
• Strong organizational skills and attention to detail.
• Experience with web-based scheduling, HR, or training platforms.
• Punctual, reliable, and professional in-office presence.

Responsibilities

• Greet caregivers at the front desk warmly and professionally.
• Confirm pre-arrival items and help candidates complete tasks.
• Conduct in-person interviews and administer drug tests.
• Complete onboarding with drug screening and background checks.
• Verify onboarding paperwork and required signatures.
• Review compliance items and identify missing items.
• Deliver a robust orientation and training for new caregivers.
• Introduce new caregivers to the Care Management team.
• Track onboarding status from hire to clearance.
• Assist with scheduling initial caregiver shifts.

Skills

People skills

Organizational skills

HR software

Professionalism

Reliability

Caregiving background

Education

Highschool diploma

Tools

AxisCare

Paylocity

360Learning

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Job Summary:

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Responsibilities

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding
• Conduct in-person interviews and administer drug tests
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training
• Complete and verify onboarding paperwork, digital forms, and required signatures
• Review required compliance items and identify anything missing
• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes
• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team
• Introduce new caregivers to the on-site Care Management team
• Track each caregiver's onboarding status from hire through clearance
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences
• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support
• Answer incoming office calls and route calls appropriately
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling
• Assist with caregiver staffing, walk-ins and telephonic visits
• Make reminder calls/texts to upcoming orientation attendees
• Help maintain office organization and onboarding materials
• Other office administration duties as assigned

Requirements

Education:

• Highschool diploma or equivalent

Experience, Skills & Qualifications:

• Warm, people-first personality — you make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Comfortable using web-based software (scheduling, HR, and training platforms).
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.