Onboarding Associate I

A First Name Basis Home Care; Gulfport (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

A First Name Basis Home Care in Gulfport, MS is seeking an Onboarding Associate to own caregiver orientation from hire to clearance, while providing front-office and administrative support.

You will conduct interviews, manage pre-arrival items, drug tests, and onboarding paperwork, and coordinate with Care Managers to build initial caregiver schedules and ensure a smooth first week. The role emphasizes warmth, organization, and reliability in a fast-growing home care setting.

Qualifications

• High school diploma or equivalent.
• Experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.
• Warm, people-first personality and strong people skills.
• Strong organizational skills and attention to detail.
• Comfortable using web-based scheduling, HR, and training platforms.

Responsibilities

• Greet caregivers at the front desk and manage a professional front-office presence.
• Confirm completion of pre-arrival items and assist candidates in finishing outstanding tasks.
• Conduct in-person interviews and administer drug tests.
• Complete onboarding processes including background checks, drug screening, and form signatures.
• Verify onboarding paperwork and required signatures; maintain onboarding materials.
• Monitor compliance items and identify missing items.
• Deliver orientation and training to engage and onboard caregivers.
• Explain company policies, procedures, expectations, and scheduling processes to new hires.
• Assess candidates for professionalism and fit; flag concerns to recruiting.

Skills

People-oriented

Organizational skills

Tech literacy

Professionalism

Reliability

Punctuality

Healthcare exposure

Education

Highschool diploma or equivalent

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Job Summary

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Responsibilities

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding
• Conduct in-person interviews and administer drug tests
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training
• Complete and verify onboarding paperwork, digital forms, and required signatures
• Review required compliance items and identify anything missing
• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes
• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team
• Introduce new caregivers to the on-site Care Management team
• Track each caregiver's onboarding status from hire through clearance
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences
• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support
• Answer incoming office calls and route calls appropriately
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling
• Assist with caregiver staffing, walk-ins and telephonic visits
• Make reminder calls/texts to upcoming orientation attendees
• Help maintain office organization and onboarding materials
• Other office administration duties as assigned

Requirements

Education

• Highschool diploma or equivalent

Experience, Skills & Qualifications

• Warm, people-first personality — you make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Comfortable using web-based software (scheduling, HR, and training platforms).
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.