Onboarding & Adoption Leader

Raken, Inc.; Carlsbad (CA); Ibrido; USD 120.000 - 165.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision with strong

401k + Match

Continuing education

On-site gym

Descrizione del lavoro

Raken, a cloud-based construction tech company based in Carlsbad, CA, is seeking a Manager, Onboarding & Training to lead a team of six specialists. You will own the onboarding program from handoff through 90-day adoption and partner across Sales, Account Management, Product, and Customer Success to drive value and retention.

The role blends leadership, process design, and hands-on technical credibility, with a hybrid work model and the VP of Customer Success reporting line.

Competenze

• 5+ years in SaaS onboarding, implementation, or customer-facing roles.
• 2+ years directly managing a team of onboarding, implementation, training, or CS professionals.
• Track record of building or scaling an onboarding program with measurable gains in time-to-value, adoption, or retention.
• Strong technical aptitude: comfortable with integrations, configuration, and data/reporting workflows; Excel macro or automation experience a plus.
• Excellent written and verbal communication, with the presence to lead executive-level customer meetings and escalations.

Mansioni

• Lead, coach, and develop an established team of Onboarding & Training Specialists.
• Own the end-to-end onboarding process, from sales handoff and kick-off through 90-day adoption.
• Define and report onboarding KPIs and drive automation to scale the team.
• Partner with Sales and Account Management to ensure clean handoffs and ongoing training.

Conoscenze

SaaS onboarding

Team leadership

KPIs & reporting

Salesforce experience

Excel macros/automation

Customer success mindset

Stakeholder collaboration

Strumenti

Salesforce

Excel

Descrizione del lavoro

Raken, a cloud-based construction tech company based in Carlsbad, CA, is seeking a Manager, Onboarding & Training to lead a team of six specialists. You will own the onboarding program from handoff through 90-day adoption and partner across Sales, Account Management, Product, and Customer Success to drive value and retention.

The role blends leadership, process design, and hands-on technical credibility, with a hybrid work model and the VP of Customer Success reporting line.