Onboard Services Leader - Operations & Training

The SSI Group; West Palm Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Brightline is hiring an Onboard Manager to lead the Onboard Service team across multiple locations. You will partner with cross-functional teams to implement best practices, monitor metrics, and ensure safety, training, and compliance.

You’ll manage scheduling, performance reviews, and incident follow-ups while fostering a Guest-focused culture. You will supervise Teammates, maintain onboard train schedules, and support budget monitoring.

Qualifications

• Requires leadership experience in Retail or Hospitality.
• Experience managing processes, policies, and procedures.
• Strong communication, analytical skills, and problem-solving.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Be an active member of the management team and support upper management goals.
• Supervise Teammates, manage schedules, and ensure safety and security.
• Monitor operations, track metrics, and drive efficiency across onboard services.
• Coordinate training, compliance, and staff development.
• Assist in budget monitoring and invoice reviews in GM’s absence.

Skills

Leadership

Team Management

Cross-functional collaboration

Data-driven decisions

Communication

Education

Associate’s degree in Business Management, Retail, Hotel Operations, or related field

Tools

MS Office

Job description

Brightline is hiring an Onboard Manager to lead the Onboard Service team across multiple locations. You will partner with cross-functional teams to implement best practices, monitor metrics, and ensure safety, training, and compliance.

You’ll manage scheduling, performance reviews, and incident follow-ups while fostering a Guest-focused culture. You will supervise Teammates, maintain onboard train schedules, and support budget monitoring.