Onboard Restaurant Supervisor – Cruise Experience

City Cruises Plc; Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

Hornblower Group’s City Experiences division is seeking a Restaurant Supervisor to lead the front-of-house team aboard our cruise operation. You will ensure dining service meets quality standards and guest expectations while complying with health and safety rules.

You will train staff, manage records, handle guest feedback, and collaborate with management to improve performance and profitability. Evening, weekend, and holiday availability is required.

Qualifications

• High school diploma or equivalent required; associate degree in hospitality management or related field is a plus.
• Minimum of two years guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Certification in Health & Hygiene – SERV Safe.
• Certification in Alcohol Service – TIPS for onboard bars.
• Excellent guest service skills and a passion for delivering exceptional dining experiences.
• Proficiency in computer systems and software such as POS systems.
• Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate the activities of front-of-house staff to ensure efficient and effective operations.
• Ensure all food and beverages are prepared and served to quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent service and maintain cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve guest complaints and ensure issues are handled promptly and professionally.
• Ensure compliance with health and safety regulations and restaurant policies.
• Collaborate with management to improve restaurant performance and profitability.
• Assist with recruitment and hiring of new restaurant staff as needed.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Guest service

POS systems

Supervisor experience

Education

High school diploma

Associate degree in hospitality management

Tools

POS systems

Job description

Hornblower Group’s City Experiences division is seeking a Restaurant Supervisor to lead the front-of-house team aboard our cruise operation. You will ensure dining service meets quality standards and guest expectations while complying with health and safety rules.

You will train staff, manage records, handle guest feedback, and collaborate with management to improve performance and profitability. Evening, weekend, and holiday availability is required.