Cruise Dining Front-of-House Supervisor

Hornblower Corp; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

Hornblower Corp is seeking a Restaurant Supervisor to lead the front of house aboard our cruise vessels and ensure memorable dining experiences for guests while upholding safety standards.

Role requires 2+ years of guest service supervisory experience, SERV Safe and TIPS certifications, and strong leadership with proficiency in POS systems. Evening, weekend, and holiday shifts are expected.

Qualifications

• Requires high school diploma or equivalent; associate degree in hospitality management or related field is a plus.
• Minimum of two years guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Certification in Health & Hygiene – SERV Safe.
• Certification in Alcohol Service – TIPS for onboard bars.
• Proficiency with computer systems and POS software.

Responsibilities

• Supervise and coordinate front of house staff to ensure efficient operations.
• Ensure food and beverages are prepared and served to quality standards and guest preferences.
• Train and develop staff to deliver excellent service and maintain cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory and customer feedback.
• Resolve guest complaints promptly and professionally.
• Ensure compliance with health, safety regulations and restaurant policies.
• Collaborate with management to improve restaurant performance and profitability.
• Assist with recruitment and hiring of new staff as needed.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Guest service

Customer service

Education

High school diploma or equivalent

Associate degree in hospitality management

Tools

POS systems

Job description

Hornblower Corp is seeking a Restaurant Supervisor to lead the front of house aboard our cruise vessels and ensure memorable dining experiences for guests while upholding safety standards.

Role requires 2+ years of guest service supervisory experience, SERV Safe and TIPS certifications, and strong leadership with proficiency in POS systems. Evening, weekend, and holiday shifts are expected.