Restaurant Manager

City Cruises; False Pass (AK); On-site; USD 55,000 - 85,000; Full time

Job summary

City Cruises Plc is seeking an experienced Restaurant Manager to direct all dining cabin and galley activities aboard our vessels. You will ensure high-quality food and drinks, hospitable service, and profitable operations, leading a crew to deliver memorable guest experiences.

The role emphasizes adhering to RESPECT standards, supervising shifts, coordinating with other departments, and maintaining safety and sanitation. A strong hospitality background and supervisory track record are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum five years of total restaurant experience in a full-service, high-volume environment.
• Supervisory experience required.
• RAMP Certification required for responsible alcohol service.
• SERV Safe Certification required.

Responsibilities

• Direct and oversee all restaurant dining cabin and galley operations on board.
• Ensure hospitality and customer service quality per RESPECT standards.
• Coordinate with departments for guest satisfaction and special requests.
• Lead pre-cruise meetings and crew briefings.
• Maintain safety and sanitation standards in line with regulations.
• Reconcile onboard sales with POS and manage inventory.

Skills

Staff supervision

Hospitality excellence

Guest service

Operations coordination

Education

High school diploma or equivalent

Associate or Bachelor's degree in related field preferred

Job description

Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary: The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Duties and Responsibilities:

• Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain highest standards of safety for customers and staff
• Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
• Develop and execute programs that improve the level of service and product quality
• Lead by example; maintain highest level of professionalism, integrity, and strong work habits
• Develop strong teamwork within the crew
• Assist in hiring, training, and development of all restaurant shipmates
• Help develop and execute shipmate incentive programs
• Maintain good working relationships with other departments (marine, sales, and administration)
• Attend all scheduled meetings
• Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconcile onboard cash and credit sales with the point-of-sale system
• Review timekeeping records for each shift to ensure accuracyl
• Create schedule for assigned department ensuring proper staffing within budgeted guidelines
• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent required
• Minimum of five (5) years of total restaurant experience in full-service, high volume environment
• Must have supervisory experience
• Associates or Bachelor's degree in related field preferred
• Responsible alcohol service requirements—RAMP Certification required
• Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal