Onboard Cruise Dining Manager

Hornblower Group; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Hornblower Group, a leading global experience and transportation provider, seeks a Restaurant Manager to direct dining cabin and galley operations aboard a Coast Guard-inspected vessel. You will ensure high-quality food and drinks, attentive service, and profitable operations across multiple shipboard dining venues.

The role requires at least five years in full-service restaurants, supervisory experience, and relevant certifications (RAMP and SERV Safe).

Qualifications

• Minimum of five (5) years of total restaurant experience in full-service, high volume environment.
• Must have supervisory experience.
• Associates or Bachelor's degree in related field preferred.
• Responsible alcohol service requirements—RAMP Certification required.
• Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required.

Responsibilities

• Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT).
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment.
• Gather information from other departments to ensure guest satisfaction (special requests, additional services, etc.).
• Conduct pre-cruise meetings and communicate cruise details to employees (seating, bar packages, boarding procedures).
• Maintain highest standards of safety for customers and staff.
• Maintain sanitation in accordance with local regulations and corporate guidelines.

Skills

Supervisory experience

Hospitality leadership

Customer service

Education

Associates or Bachelor's degree in related field

Tools

RAMP Certification

SERV Safe Certification

Job description

Hornblower Group, a leading global experience and transportation provider, seeks a Restaurant Manager to direct dining cabin and galley operations aboard a Coast Guard-inspected vessel. You will ensure high-quality food and drinks, attentive service, and profitable operations across multiple shipboard dining venues.

The role requires at least five years in full-service restaurants, supervisory experience, and relevant certifications (RAMP and SERV Safe).