Onboard Hospitality Server - Vessel Dining & Guest Experience

Hornblower Group; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hornblower Group is seeking a professional Server to join our onboard dining team. The successful candidate will serve food and drinks, greet guests, and provide hospitality at sea.

You will be knowledgeable about the vessel, safety procedures, and cruise routes, delivering a memorable guest experience. This role requires high school diploma, at least 1 year in a high-volume restaurant, and availability for evenings, weekends, and major holidays.

Qualifications

• Proven customer service skills and strong interpersonal abilities.
• Ability to stay organized and manage multiple tasks.
• Willingness to work in a fast-paced hospitality setting.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Skills

Customer service

Interpersonal skills

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hornblower Group is seeking a professional Server to join our onboard dining team. The successful candidate will serve food and drinks, greet guests, and provide hospitality at sea.

You will be knowledgeable about the vessel, safety procedures, and cruise routes, delivering a memorable guest experience. This role requires high school diploma, at least 1 year in a high-volume restaurant, and availability for evenings, weekends, and major holidays.