Onboard Experience Server - Cruise Dining

Hornblower Group; Chicago (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

The Hornblower Group is seeking a Server to deliver exceptional hospitality aboard our vessel in Chicago. You will greet guests, take orders, serve food and beverages, and ensure safety and guest satisfaction while maintaining appearance standards.

Responsibilities include using the POS system (TOAST), keeping dining areas clean, assisting with seating, and collaborating with crew to provide an engaging cruise experience.

Qualifications

• High school diploma or equivalent.
• One year experience in high-volume restaurant preferred.
• Will work for extended periods without sitting.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain uniform and personal grooming in compliance with appearance standards.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system. (TOAST)
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

TOAST POS

Job description

The Hornblower Group is seeking a Server to deliver exceptional hospitality aboard our vessel in Chicago. You will greet guests, take orders, serve food and beverages, and ensure safety and guest satisfaction while maintaining appearance standards.

Responsibilities include using the POS system (TOAST), keeping dining areas clean, assisting with seating, and collaborating with crew to provide an engaging cruise experience.