Onboard Server Assistant: Guest Experience & Service

Hornblower Group; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hornblower Group's CityCruisesBoston is seeking a Server Assistant to support servers, deliver and remove food and beverages, and ensure guest satisfaction aboard our vessel.

You will be hospitable, knowledgeable about the vessel and skyline, and ready to work evenings, weekends, and holidays. This role requires a high school diploma, physical stamina, and strong customer service skills; training will cover safety procedures and emergency protocols.

Qualifications

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Must be able to lift furniture and other heavy items.

Responsibilities

• Provide exceptional hospitality to guests.
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned

Skills

Customer service

Hospitality

Communication

Multitasking

Microsoft Office Suites

Education

High school diploma

Tools

Microsoft Office Suites

Job description

Hornblower Group's CityCruisesBoston is seeking a Server Assistant to support servers, deliver and remove food and beverages, and ensure guest satisfaction aboard our vessel.

You will be hospitable, knowledgeable about the vessel and skyline, and ready to work evenings, weekends, and holidays. This role requires a high school diploma, physical stamina, and strong customer service skills; training will cover safety procedures and emergency protocols.