Guest Experience Server - Cruise Dining & Hospitality

Hornblower Corp; Newport Beach (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Hornblower Corp in Newport Beach is seeking a Server to provide exceptional hospitality and service on board. You will greet guests, take orders, and ensure timely delivery while maintaining cleanliness and safety of dining areas.

The role requires lifting, standing for long periods, and flexible availability including nights, weekends, and holidays. Prior high-volume restaurant experience is preferred, with strong communication and teamwork skills essential.

Qualifications

• High school diploma or equivalent required.
• One year experience in high volume restaurant preferred.
• Will work for extended periods without sitting.
• Must meet minimum state age requirements.
• Must be able to lift furniture and other heavy items such as dishes up and down stairs.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detail oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Skills

Customer service

Multitasking

Communication

Teamwork

Cash handling

Food & beverage service

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Hornblower Corp in Newport Beach is seeking a Server to provide exceptional hospitality and service on board. You will greet guests, take orders, and ensure timely delivery while maintaining cleanliness and safety of dining areas.

The role requires lifting, standing for long periods, and flexible availability including nights, weekends, and holidays. Prior high-volume restaurant experience is preferred, with strong communication and teamwork skills essential.