Onboard Cruise Server – Guest Experience

Hornblower Corp; San Francisco, Northern (CA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Hornblower Group, a global leader in experience and transportation, is seeking a Server for on-board service. You will greet guests, serve food and beverages, take orders, and ensure a safe, clean dining environment while contributing to a memorable cruise experience.

The role requires the ability to lift items, stand for extended periods, and work nights, weekends, and holidays with a focus on guest satisfaction and teamwork across shipboard operations.

Qualifications

• High school diploma or equivalent required.
• One year experience in high volume restaurant preferred.
• Must meet minimum state age requirements.
• Must be able to lift furniture and other heavy items such as dishes up and down stairs.
• Strong customer service, organization, and interpersonal skills.
• Be available for nights, weekends and major holidays.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hornblower Group, a global leader in experience and transportation, is seeking a Server for on-board service. You will greet guests, serve food and beverages, take orders, and ensure a safe, clean dining environment while contributing to a memorable cruise experience.

The role requires the ability to lift items, stand for extended periods, and work nights, weekends, and holidays with a focus on guest satisfaction and teamwork across shipboard operations.