Shipboard Server Assistant — Guest Experience

Hornblower Group; San Francisco (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

The Hornblower Group is seeking a Server Assistant to support servers with food and beverage delivery on vessels in a fast-paced hospitality environment. You will assist with guest interactions, ensure timely service, and help maintain clean dining areas and galley operations.

Responsibilities include greeting guests, answering questions about menus and cruise routes, and assisting with setup and breakdown of dining spaces.

Qualifications

• High school diploma or equivalent.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Will be available for nights, weekends and major holidays.

Responsibilities

• Provide exceptional hospitality to guests
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned

Skills

Customer service

Organization

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Hornblower Group is seeking a Server Assistant to support servers with food and beverage delivery on vessels in a fast-paced hospitality environment. You will assist with guest interactions, ensure timely service, and help maintain clean dining areas and galley operations.

Responsibilities include greeting guests, answering questions about menus and cruise routes, and assisting with setup and breakdown of dining spaces.