Onboard Cruise Sales Pro: Drive Revenue & Guest Experience

Royal Caribbean International; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Royal Caribbean International is seeking a Cruise Sales Associate to assist the Cruise Sales Manager in promoting and selling NextCruise reservations onboard. You will support day-to-day operations, collaborate with Shorex and hotel teams, and drive revenue while delivering exceptional guest service.

The role emphasizes sales results, brand standards, and a proactive team approach in a fast-paced shipboard environment. Hospitality disciplines and strong communication are essential.

Qualifications

• 1+ year of sales experience in hospitality, travel, or cruise line industries.
• Experience in a sales-goal environment for at least 1 year.
• Strong public speaking and presentation skills with ability to engage a large audience.
• Excellent customer service and guest resolution skills with focus on personalized service.
• Strong planning, organizing and teambuilding skills.
• Knowledge of ships, ports and itineraries.
• Bachelor’s degree in Hospitality or related field preferred.

Responsibilities

• Drive onboard sales and consistently achieve revenue targets.
• Collaborate with Shorex, hotel operations, and sales teams to execute daily onboard sales.
• Support day-to-day operations and ensure a high-caliber guest experience.
• Represent Royal Caribbean with integrity and deliver outstanding customer service.

Skills

Sales experience

Public speaking

Customer service

Teamwork

IT literacy

Education

Bachelor's degree in Hospitality or related field

Tools

AS400

Microsoft Office

Job description

Royal Caribbean International is seeking a Cruise Sales Associate to assist the Cruise Sales Manager in promoting and selling NextCruise reservations onboard. You will support day-to-day operations, collaborate with Shorex and hotel teams, and drive revenue while delivering exceptional guest service.

The role emphasizes sales results, brand standards, and a proactive team approach in a fast-paced shipboard environment. Hospitality disciplines and strong communication are essential.