Cruise Sales Associate-Shipboard

Royal Caribbean International; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Royal Caribbean International is seeking a Cruise Sales Associate to assist the Cruise Sales Manager in promoting and selling NextCruise reservations onboard. You will support day-to-day operations, collaborate with Shorex and hotel teams, and drive revenue while delivering exceptional guest service.

The role emphasizes sales results, brand standards, and a proactive team approach in a fast-paced shipboard environment. Hospitality disciplines and strong communication are essential.

Qualifications

• 1+ year of sales experience in hospitality, travel, or cruise line industries.
• Experience in a sales-goal environment for at least 1 year.
• Strong public speaking and presentation skills with ability to engage a large audience.
• Excellent customer service and guest resolution skills with focus on personalized service.
• Strong planning, organizing and teambuilding skills.
• Knowledge of ships, ports and itineraries.
• Bachelor’s degree in Hospitality or related field preferred.

Responsibilities

• Drive onboard sales and consistently achieve revenue targets.
• Collaborate with Shorex, hotel operations, and sales teams to execute daily onboard sales.
• Support day-to-day operations and ensure a high-caliber guest experience.
• Represent Royal Caribbean with integrity and deliver outstanding customer service.

Skills

Sales experience

Public speaking

Customer service

Teamwork

IT literacy

Education

Bachelor's degree in Hospitality or related field

Tools

AS400

Microsoft Office

Job description

The Cruise Sales Associate is responsible for assisting the Cruise Sales Manager & Asst Mgr. in promoting and selling NextCruise reservations, and is expected to continuously strive to achieve their sales goals. This position also assists with executing the day to day operation of onboard sales, day to day cross team collaboration with Shorex, and general hotel operations of the vessel to ensure an efficient and high caliber experience for our guests. Focus on sales, ratings, voyage and monthly revenue targets, customer service, and operational goals. Leading by example, from the front of the house, the Cruise Sales Associate is expected to be one of the ship's driving advocates for delivering outstanding Customer Service and Sales Results.

This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job- related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

QUALIFICATIONS AND EDUCATION

JOB SKILLS/ BUSINESS ACUMEN

• Minimum (1) year’ experience in Sales, preferably in an upscale hotel, travel/hospitality company or cruise line (shipboard or Travel Agency experience preferred)
• Has worked in a sales goal environment for a minimum of 1 year
• Excellent public speaking and presentation skills with an emphasis on an effective sales pitch and the ability to capture the attention of a large audience
• Excellent customer service and guest resolution skills including the knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Strong planning, organizing and teambuilding skills
• Strong working knowledge of computers, internet and the ability to navigate within a variety of software packages such as AS400, Microsoft Office, etc.
• Strong written and verbal communication, problem solving, and decision making skills.
• Knowledge of ships, ports and itineraries: Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska
• Able to work in a fast paced multicultural environment
• Bachelor’s degree in Hospitality or related field (preferred)

RESULTS ORIENTATED

Contributes to Business Performance

• Responsible to drive revenue for onboard sales and consistently achieve sales goals.
• Continuously seeks areas of opportunity for higher revenue and sales results Cultivates Customer First
• Knows our brand standards and is accountable for executing against them at all times; holds the NextCruise Sales team accountable for delivering against the standards
• Ensures the use of consistent brand standards for promotional materials and events
• Ensures from a guest perspective the onboard sales operation is an “easy to do business with” process and recognizes and immediately fixes any concerns the guests may have.

PEOPLE SKILLS

Demonstrates Passion, Drive and Energy

• Exhibits a professional presence, positive energy and passion in all situations
• Stays “above the line” and accepts ownership for achieving results in all areas of accountability
• Inspires other team members through encouragement and support
• Resolves conflict with fact-based communication.
• Fosters team unity and inspires commitment to Royal Caribbean.
• Develops and implements new ideas for revenue and operational efficiencies.
• Collaborates well and works up, down and across the organization.
• Creates a climate of trust and mutual respect.
• Fosters team unity and collaborates well
• Has a great working relationship with the NextCruise Sales Team, Onboard Revenue Partners and shipboard Leadership
• Works in an environment that is not individually rewarded, but team rewarded.

Acts with Integrity

• Is a role model for others and serves as a positive ambassador of Royal Caribbean Cruises
• Creates a climate of trust and mutual respect
• Addresses challenges in a transparent fashion using a fact based approach at all times
• In addition to English, ability to speak any of the following core languages is preferred; Spanish, Portuguese, Chinese, French, German, Italian
• All shipboard employees must be able to communicate in the English language clearly, distinctly and cordially. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. The employee must have the ability to lift and/or move up to 50 pounds