On-the-Road Field Service Technician Trainee

Leslie Digital Imaging, L.L.C.; New York, Northern (NY, KY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

LDI Connect is seeking a Field Service Technician Trainee to learn hands-on repair, troubleshooting and maintenance of our networked office systems across New York, including Brooklyn.

You will follow planned maintenance, respond to service calls, keep inventory and documentation, and communicate with customers while developing the technical and customer service skills to grow with our fast-paced technology services company.

Qualifications

• Excellent customer service skills, ability to think and work independently.
• Hardware and software trouble shooting ability.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
• Maintain, repair and troubleshoot our variety of networked office systems.
• Perform quality assurance/preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
• Respond to and resolve all emergency service calls.
• Maintain personal inventory and car stock.
• Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
• Plan service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints.
• Maintain an inventory of commonly used and consumable spare parts.
• Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
• Report all problems, concerns and issues immediately to the Service Manager.
• All emergency service calls will be responded to in 4 hours or less (exceptions apply).
• QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
• All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
• Spare parts inventory will be replenished as needed but not less than one time per week.
• All necessary documentation will be clear, complete, accurate and on time.
• Excellent customer service skills, ability to think and work independently.
• Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.

Skills

Customer service

Troubleshooting hardware

Troubleshooting software

Driver's license

Job description

LDI Connect is seeking a Field Service Technician Trainee to learn hands-on repair, troubleshooting and maintenance of our networked office systems across New York, including Brooklyn.

You will follow planned maintenance, respond to service calls, keep inventory and documentation, and communicate with customers while developing the technical and customer service skills to grow with our fast-paced technology services company.