Field Services Engineer & Onsite Tech Lead

Brightway Living & Learning; Town of Smithtown (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive paid training

Medical, dental, vision

Life insurance

Tuition reimbursement

Paid time off

Job summary

Brightway Living & Learning is seeking an on-site IT specialist to be the hands-on guide for people navigating daily technology across Long Island locations. You will handle help desk tickets, deploy laptops and printers, and troubleshoot software glitches while documenting processes for training.

You will also support network devices, Azure accounts, and mobile device management, ensuring system security and staying current with technology. A valid NY driver’s license is required.

Qualifications

• Associates degree with a minimum of 3 years of post-education IT work experience mandatory.
• 3 years’ experience that includes multi-site infrastructure architectures and operational support.
• 3 years’ experience in end-user support and/or help desk with ticket management and asset inventories.
• Knowledge of deployment, monitoring and security management of corporate mobile devices via MDM.
• Moderate knowledge of security appliances, firewalls, wireless & MPLS and TCP/IP networking.
• Working knowledge of Azure applications and account administration.
• Basic configuration knowledge of HP, Dell and Aruba products.
• Experience with desktop and printing hardware and software.

Responsibilities

• Lead and assist with hardware/software configuration, deployment, troubleshooting, and lifecycle maintenance.
• Provide onsite, telephone, email and remote technical support with detailed documentation.
• Perform upgrades and routine maintenance at locations on-site and remotely.
• Maintain asset inventory and assist with security updates and patches.
• Create Knowledge Base articles and instructional materials for user training.
• Participate in on-call rotation and escalate complex issues as needed.

Skills

End-user support

Ticket systems

Network troubleshooting

MDM administration

Azure administration

Desktop hardware

Printer support

Security concepts

Equipment installation

Education

Associates degree

Tools

HP devices

Dell devices

Aruba gear

Azure AD

MDM platforms

Job description

Brightway Living & Learning is seeking an on-site IT specialist to be the hands-on guide for people navigating daily technology across Long Island locations. You will handle help desk tickets, deploy laptops and printers, and troubleshoot software glitches while documenting processes for training.

You will also support network devices, Azure accounts, and mobile device management, ensuring system security and staying current with technology. A valid NY driver’s license is required.