IT Field Engineer: On-Site Tech & Solutions Expert

NLB Services; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

NLB Services in New York is seeking an on-site IT field service professional to support office environments, reservation centers, and airport locations, handling IMAC tasks and customer interactions. You will diagnose issues, document solutions, and produce detailed service reports while maintaining strong relationships with customers.

The role requires reliability, physical ability to use a ladder, and a customer-focused mindset.

Qualifications

• Experience performing on-site IT hardware/service tasks.
• Ability to document technical issues and resolutions clearly.
• Strong customer service and communication skills.

Responsibilities

• Provides service and customer support during field visits.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Builds positive relationships with customers.
• Ability to use a ladder.
• Accurately documents solutions related to complex issues.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Skills

Field service

IT infrastructure

Customer service

Diagnostics

Documentation

Job description

NLB Services in New York is seeking an on-site IT field service professional to support office environments, reservation centers, and airport locations, handling IMAC tasks and customer interactions. You will diagnose issues, document solutions, and produce detailed service reports while maintaining strong relationships with customers.

The role requires reliability, physical ability to use a ladder, and a customer-focused mindset.