Information Technology Field Technician

Pomeroy; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Pomeroy is seeking a bilingual IT Field Technician for full-time direct hire in Queens/Brooklyn, NY. You will provide on-site IT support at multiple stores, travel daily, install hardware and software, and train users on applications and peripherals.

Requirements include a college IT degree or equivalent certifications, fluency in English and Spanish, valid NY/NJ driver’s license, and the ability to work independently and handle multiple projects with minimal supervision.

Qualifications

• Must be bilingual in English and Spanish.
• College degree in IT or equivalent certifications preferred.
• Self-starter with ability to work independently.
• Knowledge of network hardware and basic data communications.
• Able to lift and carry up to 30 lbs; daily travel required.

Responsibilities

• Provide first point of contact for IT support at stores.
• Travel daily between stores in Queens/Brooklyn.
• Install hardware and software and train users on applications.
• Troubleshoot and resolve on-site IT issues.
• Collaborate with team to escalate complex problems.
• Maintain knowledge of retail systems and processes.

Skills

Bilingual English/Spanish

On-site support

Customer service

Networking basics

Troubleshooting

MS Office

Driver's license

Education

College degree in IT or equivalent certifications

Tools

Router

Switch

Access Point

Zebra handhelds

Label printers

Job description

We are seeking a bilingual (English/Spanish) IT Field Technician for a full-time, direct hire opportunity in Queens/Brooklyn. The IT Field Technician will lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.The IT Field Technician will plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Travel: Daily travel is required around and near Queens/Brooklyn. Must have reliable transportation and valid driver's license.

Language: Must be bilingual in Spanish and English

Responsibilities:

• Provide first point of contact for support issues at all stores.
• Travel daily between stores.
• Process service tickets/work logs related IT problems, train customers on applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Assist stores with: Desktop applications, maintenance, and troubleshooting., Network Equipment installation and troubleshooting (routers, switches, access points), Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc, Configure and/or troubleshoot Zebra handhelds, network and label printers.
• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of retail systems and processes
• Perform other related duties as assigned

Qualifications:

• College degree in IT or Equivalent certifications, preferred
• English and Spanish written and verbal communication skills, required
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Work nights or days only if needed; flexible with work assignments
• Valid US driver's license from NJ or NY state, and clean driving record.