Field Service Technician Trainee

Leslie Digital Imaging, L.L.C.; New York, Northern (NY, KY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

LDI Connect is seeking a Field Service Technician Trainee to learn hands-on repair, troubleshooting and maintenance of our networked office systems across New York, including Brooklyn.

You will follow planned maintenance, respond to service calls, keep inventory and documentation, and communicate with customers while developing the technical and customer service skills to grow with our fast-paced technology services company.

Qualifications

• Excellent customer service skills, ability to think and work independently.
• Hardware and software trouble shooting ability.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
• Maintain, repair and troubleshoot our variety of networked office systems.
• Perform quality assurance/preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
• Respond to and resolve all emergency service calls.
• Maintain personal inventory and car stock.
• Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
• Plan service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints.
• Maintain an inventory of commonly used and consumable spare parts.
• Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
• Report all problems, concerns and issues immediately to the Service Manager.
• All emergency service calls will be responded to in 4 hours or less (exceptions apply).
• QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
• All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
• Spare parts inventory will be replenished as needed but not less than one time per week.
• All necessary documentation will be clear, complete, accurate and on time.
• Excellent customer service skills, ability to think and work independently.
• Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.

Skills

Customer service

Troubleshooting hardware

Troubleshooting software

Driver's license

Job description

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!
LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.
We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment

Are you mechanically inclined, love working with your hands and would enjoy being on the road instead of behind a desk?

Our team of Field Service Technicians is expanding, and we are looking for talent eager to learn! This role will require traveling throughout New York, specifically around the Brooklyn area.

As a Field Service Technician Trainee at LDI Connect, you will learn how to effectively repair, trouble shoot and diagnose failures, along with performing other assigned activities.

ESSENTIAL FUNCTIONS:

• Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
• Maintain, repair and trouble shoot our variety of networked office systems.
• Perform quality assurance/ preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
• Respond to and resolve all emergency service calls.
• Maintain personal inventory and car stock.
• Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
• Plan Service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints
• Maintain an inventory of commonly used and consumable spare parts.
• Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
• Report all problems, concerns and issues immediately to the Service Manager.
• All emergency service calls will be responded to in 4 hours or less (exceptions apply).
• QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
• All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
• Spare parts inventory will be replenished as needed but not less than one time per week.
• All necessary documentation will be clear, complete, accurate and on time.
• Excellent customer service skills, ability to think and work independently.
• Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.

QUALIFICATIONS:

• Excellent customer service skills, ability to think and work independently.
• Hardware and software trouble shooting ability.
• Valid driver’s license and reliable transportation required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

The typical hourly range for this role is between $19.00 and $20.00. The offered hourly rate will depend on experience and/or education.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.