On-Site Workstation Technician – Deployments & Support

BC Forward; Neptune Beach (FL); On-site; USD 33,000 - 34,000; Full time

Job summary

BCforward is seeking a Workstation Technician to deploy, configure hardware and software, and manage inventory. The role includes coordinating orders, on-site moves, and break/fix requests while following IT security guidelines.

The ideal candidate will have experience in end-user support, strong communication, and the ability to work in a fast-paced environment with occasional overtime and on-call responsibilities.

Qualifications

• Two years of customer service experience.
• High School Diploma is required.
• Proficiency with ticket tracking software and documentation tools.
• Ability to bend, stoop, kneel, squat, and lift 75 pounds.
• Willingness to work on-site and coordinate with IT teams.

Responsibilities

• Ensure equipment is labeled according to client specifications.
• Research, verify, and document device specifications per purchase orders and organizational standards.
• Coordinate and perform equipment relocations with service and business units.
• Independently provide on-site installation, customer service, and technical repair support based on requests.
• Serve as field liaison with support services such as Help Desk, Applications, and Materials Management.
• Assist with end user training and explain basic concepts including requirements, moves/adds/changes, scheduling, and break/fix impacts.
• Maintain inventory of supplies and equipment to fulfill installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory.
• Evaluate and process equipment in alignment with IT Security policies and guidelines.
• Participate in overtime and on-call rotations as required.

Skills

Customer service

Communication skills

Team collaboration

Ticket tracking software

Physical ability

Education

High School Diploma

Tools

Ticketing software

Job description

BCforward is seeking a Workstation Technician to deploy, configure hardware and software, and manage inventory. The role includes coordinating orders, on-site moves, and break/fix requests while following IT security guidelines.

The ideal candidate will have experience in end-user support, strong communication, and the ability to work in a fast-paced environment with occasional overtime and on-call responsibilities.