Desktop & Workstation Support Technician

ARTSMARTUK LTD.; Topeka (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) seeks a Workstation Support Technician to install, configure, and maintain hardware/software on company devices while delivering timely end-user support across in-person, remote, email, and phone channels.

You will diagnose hardware, software, and network issues, assist with new workstation setup, account configuration, and application installation, and maintain accurate inventory and ticket records. Travel may be required.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• 2 years of workstation support or similar experience.
• Proficient in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with technical and non-technical users, providing clear instructions.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, and VPN.
• Excellent communication skills, customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Soft skills and the ability to explain complex concepts to users will be valued.
• Valid state driver’s license; travel may be required.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide timely technical support to end-users via in-person, remote, email, or phone.
• Diagnose and resolve hardware, software, and network problems; escalate when needed.
• Assist in the setup of new workstations, user accounts, email, and apps.
• Prioritize support requests based on urgency and business impact.
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory records.
• Educate users on basic troubleshooting and best practices.
• Contribute to documentation and guides for common procedures.
• Record issues, troubleshooting steps, and resolutions in the ticket system.
• Stay current with workstation tech trends.

Skills

Windows troubleshooting

Customer communication

Network basics

Active Directory

DNS basics

VPN basics

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree in a relevant field preferred

Job description

Object Technology Solutions, Inc (OTSI) seeks a Workstation Support Technician to install, configure, and maintain hardware/software on company devices while delivering timely end-user support across in-person, remote, email, and phone channels.

You will diagnose hardware, software, and network issues, assist with new workstation setup, account configuration, and application installation, and maintain accurate inventory and ticket records. Travel may be required.