Desktop Support

BCforward

Billerica (MA)

On-site

USD 20,298 - 28,909

Full time

14 days+

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Job summary

A leading IT staffing firm is seeking a Desktop Support professional in Billerica, MA, for a contract role lasting 6-12 months. Responsibilities include installing, maintaining, and repairing hardware and software systems while ensuring customer satisfaction. Candidates should have at least 3 years of IT experience and a strong background in customer service. Preferred qualifications include CompTIA A+. This is a great opportunity to work with a significant client in the industry.

Qualifications

Strong troubleshooting skills for various hardware and software issues.
Ability to install and support laptops and desktops.
Excellent customer service skills are essential.

Responsibilities

Install, maintain and repair hardware, software, and networking products.
Diagnose and resolve product performance issues.
Advise customers on preventative maintenance.

Skills

Technical Troubleshooting

Laptop PC Install/Support

Desktop PC Install/Support

Excellent Customer Service Experience

Education

CompTIA A+

3 years IT experience

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Desktop Support
Billerica, MA
6 - 12 months
Billerica, MA
Role: CE 5 (possible contract to hire)
End Client: Merck
Minimum Wage to Contractor: $17.86

Job Duties

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Maintains a functional understanding of company service solutions.

Required Skills