WORKSTATION TECHNICIAN

BC Forward; Neptune Beach (FL); On-site; USD 33,000 - 34,000; Full time

Job summary

BCforward is seeking a Workstation Technician to deploy, configure hardware and software, and manage inventory. The role includes coordinating orders, on-site moves, and break/fix requests while following IT security guidelines.

The ideal candidate will have experience in end-user support, strong communication, and the ability to work in a fast-paced environment with occasional overtime and on-call responsibilities.

Qualifications

• Two years of customer service experience.
• High School Diploma is required.
• Proficiency with ticket tracking software and documentation tools.
• Ability to bend, stoop, kneel, squat, and lift 75 pounds.
• Willingness to work on-site and coordinate with IT teams.

Responsibilities

• Ensure equipment is labeled according to client specifications.
• Research, verify, and document device specifications per purchase orders and organizational standards.
• Coordinate and perform equipment relocations with service and business units.
• Independently provide on-site installation, customer service, and technical repair support based on requests.
• Serve as field liaison with support services such as Help Desk, Applications, and Materials Management.
• Assist with end user training and explain basic concepts including requirements, moves/adds/changes, scheduling, and break/fix impacts.
• Maintain inventory of supplies and equipment to fulfill installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory.
• Evaluate and process equipment in alignment with IT Security policies and guidelines.
• Participate in overtime and on-call rotations as required.

Skills

Customer service

Communication skills

Team collaboration

Ticket tracking software

Physical ability

Education

High School Diploma

Tools

Ticketing software

Job description

Job Title: WORKSTATION TECHNICIANLocation: Jacksonville FL 32224Duration: Temp - 1 monthPay Range: 24.00/hr - $25.5/hr (W2)Job ID: 408596

About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Workstation Technician to join our team. The ideal candidate will have solid experience in workstation deployment, hardware and software configuration, inventory control, and customer support and a proven ability to coordinate orders, execute on-site installs and moves, and resolve break/fix requests while adhering to security standards.

Responsibilities:

• Ensure equipment is labeled according to client specifications.
• Research, verify, and document device specifications per purchase orders and organizational standards.
• Coordinate and perform equipment relocations with service and business units.
• Independently provide on-site installation, customer service, and technical repair support based on requests.
• Serve as field liaison with support services such as Help Desk, Applications, and Materials Management.
• Assist with end user training and explain basic concepts including requirements, moves/adds/changes, scheduling, and break/fix impacts.
• Maintain inventory of supplies and equipment to fulfill installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory.
• Evaluate and process equipment in alignment with IT Security policies and guidelines.
• Participate in overtime and on-call rotations as required.

Required Skills & Qualifications:

• Two years of customer service experience.
• Organizational, written, and oral communication skills.
• Ability to maintain confidentiality and work collaboratively.
• Proficiency with ticket tracking software and documentation tools.
• Flexibility to handle special projects, urgent requests, and high-priority orders.
• Understanding of computer terminology such as CPU, Internet, Networking, Client/Server, and LAN/WAN to align solutions to needs.
• Ability to bend, stoop, kneel, squat, and work with arms above shoulder level.
• Ability to lift seventy-five pounds or more and distinguish colors.

Preferred Skills:

• Two years of customer service experience supporting computers.
• Associate degree, or two years of technical school training in Computers, Technology, Electronics, or a related field.

Education:

• Required: High School Diploma.
• Preferred: N/A.

Certifications & Licensure:

• Valid driver's license.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.