On-Site Workstation Support Technician

Yoh; Texas; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Training opportunities

Referral Bonus Programs

Job summary

Yoh is seeking a Workstation Support Technician to maintain Windows-based workstations and related equipment. You will diagnose issues, assist end users, and set up new devices on-site in Wichita, KS, with occasional travel to nearby locations.

The role emphasizes problem solving, clear communication, and hands-on support. The position requires 2+ years in workstation/desktop support, familiarity with Active Directory, DNS, VPN, and strong customer service.

Qualifications

• Windows environment troubleshooting (hardware, software, and network).
• DNS, Active Directory, and VPN familiarity.
• Strong customer service and communication skills (technical and non-technical users).
• Familiarity with ticketing systems and on-site and remote support.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide technical support via in-person, remote, email, and phone channels.
• Diagnose and resolve workstation hardware/software issues (from basic to complex).
• Set up new workstations (accounts, email, applications).
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory and ticket documentation.
• Create/update documentation and guides for common procedures.
• Stay current on workstation technology and best practices.
• Support additional equipment as needed (may include audio-visual systems, ruggedized laptops, virus kiosks, and other devices).

Skills

Windows troubleshooting

DNS

Active Directory

VPN

Customer service

Communication

Education

High school diploma or equivalent

Job description

Yoh is seeking a Workstation Support Technician to maintain Windows-based workstations and related equipment. You will diagnose issues, assist end users, and set up new devices on-site in Wichita, KS, with occasional travel to nearby locations.

The role emphasizes problem solving, clear communication, and hands-on support. The position requires 2+ years in workstation/desktop support, familiarity with Active Directory, DNS, VPN, and strong customer service.