On‑Site IT Support Technician – Windows & Workstations (Wichita)

Yoh; Wichita (KS); Sur place; USD 29 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical Benefits

401K Retirement Savings

Direct Deposit

Résumé du poste

On-site in Wichita, KS, Yoh seeks a Workstation Support Technician to maintain Windows-based workstations and related equipment. You will provide in-person and remote support, track tickets, and improve the end-user experience through clear communication and effective troubleshooting.

The role requires a high school diploma, 2+ years in workstation support, and familiarity with DNS, Active Directory, and VPN. Expect a 7:00 AM–4:00 PM schedule with some overtime potential.

Qualifications

• 2+ years of workstation/desktop support or similar technical role.
• Experience troubleshooting Windows environment (hardware, software, network).
• Familiarity with DNS, Active Directory and VPN; strong customer service and communication skills.

Responsabilités

• Install, configure, and maintain hardware and software on company devices.
• Provide technical support via in-person, remote, email, and phone channels.
• Diagnose and resolve workstation hardware/software issues.
• Set up new workstations including accounts, email, and apps.
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory and ticket documentation.
• Create/update documentation and guides for common procedures.
• Stay current on workstation technology and best practices.

Connaissances

DNS

Active Directory

VPN

Customer Service

Formation

High school diploma or equivalent

Outils

Windows OS

Ticketing system

Description du poste

On-site in Wichita, KS, Yoh seeks a Workstation Support Technician to maintain Windows-based workstations and related equipment. You will provide in-person and remote support, track tickets, and improve the end-user experience through clear communication and effective troubleshooting.

The role requires a high school diploma, 2+ years in workstation support, and familiarity with DNS, Active Directory, and VPN. Expect a 7:00 AM–4:00 PM schedule with some overtime potential.