Desktop Support Specialist

Strategic Staffing Solutions; Topeka (KS); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Workstation Support Technician for a contract role in Topeka, KS. You will be responsible for installing and maintaining hardware and software, providing technical support to end users, and troubleshooting issues within a hybrid work environment. Ideal candidates will have strong communication skills and experience in technical support. A valid driver's license is required as travel may be needed. This entry-level position offers an opportunity to develop skills in the IT field.

Qualifications

• 2 years of proven experience as a workstation support technician or in a similar technical support role.
• Excellent communication skills, verbal and written.
• Ability to adapt to changing priorities and manage multiple tasks.

Responsibilities

• Install, configure, and maintain hardware and software components.
• Provide technical support to end-users through various channels.
• Diagnose and resolve hardware and software problems.

Skills

Experience as a workstation support technician

Hardware and software troubleshooting

Effective communication

Knowledge of operating systems and software

Familiarity with DNS and VPN

Education

High school diploma or equivalent

Associate or bachelor's degree in a relevant field

Tools

Windows

Ticket tracking system

Job description

Strategic Staffing Solutions is currently looking for a Workstation Support Technician for a contract opportunity with one of its clients!

Role Type: W2 only
Duration: 6 months
Location: Topeka, KS
Schedule and Travel: Hybrid, on-site in Topeka, KS. Valid state‑issued driver’s license required. Additional travel to Lawrence, Johnson County, Shawnee, Leavenworth, and Atchison may be required.

Top Skills

• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non‑technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, and VPN.

Job Description

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end‑users through various communication channels (in‑person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer‑related issues.
• Maintain accurate records of hardware inventory.
• Educate end‑users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user‑reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio‑visual systems, ruggedized laptops, virus kiosks and other equipment.

Education and Experience Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Excellent communication skills, both verbal and written, with a customer‑oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast‑paced environment.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience, including face‑to‑face and via phone.
• Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and break down complex concepts for users to understand.

Physical Requirements

• The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
• Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
• Primarily office‑based, with on‑site visits to different departments and locations.
• May require occasional after‑hours or weekend support for critical issues or planned system maintenance.
• Extensive driving to sites within the company service area (in a company provided vehicle).

Beware of scams. S3 never asks for money during its onboarding process.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Energy Technology, and Services for Renewable Energy