Workstation Support Technician

Yoh; Texas; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Training opportunities

Referral Bonus Programs

Job summary

Yoh is seeking a Workstation Support Technician to maintain Windows-based workstations and related equipment. You will diagnose issues, assist end users, and set up new devices on-site in Wichita, KS, with occasional travel to nearby locations.

The role emphasizes problem solving, clear communication, and hands-on support. The position requires 2+ years in workstation/desktop support, familiarity with Active Directory, DNS, VPN, and strong customer service.

Qualifications

• Windows environment troubleshooting (hardware, software, and network).
• DNS, Active Directory, and VPN familiarity.
• Strong customer service and communication skills (technical and non-technical users).
• Familiarity with ticketing systems and on-site and remote support.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide technical support via in-person, remote, email, and phone channels.
• Diagnose and resolve workstation hardware/software issues (from basic to complex).
• Set up new workstations (accounts, email, applications).
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory and ticket documentation.
• Create/update documentation and guides for common procedures.
• Stay current on workstation technology and best practices.
• Support additional equipment as needed (may include audio-visual systems, ruggedized laptops, virus kiosks, and other devices).

Skills

Windows troubleshooting

DNS

Active Directory

VPN

Customer service

Communication

Education

High school diploma or equivalent

Job description

Workstation Support Technician - Wichita, KS

Be the hands-on IT support partner who keeps teams productive every day. In this role, you’ll be the go-to resource for diagnosing issues, setting up equipment, and helping end users get the most from their technology—on site in Wichita and occasionally across nearby locations.

Overview

We’re looking for a Workstation Support Technician to support and maintain Windows-based workstations and related equipment. You’ll provide friendly, timely support through in-person and remote channels, track work in a ticketing system, and help improve the end-user experience through clear communication and practical troubleshooting.

Location and Schedule

Work location: On-site in Wichita, KS

Schedule: Core hours Monday-Friday, 7:00 AM-4:00 PM (some flexibility) with opportunities for overtime

Key Responsibilities

• Install, configure, and maintain hardware and software on company devices
• Provide technical support via in-person, remote, email, and phone channels
• Diagnose and resolve workstation hardware/software issues (from basic to complex)
• Set up new workstations (accounts, email, applications)
• Troubleshoot network connectivity and printer issues
• Maintain accurate hardware inventory and ticket documentation
• Create/update documentation and guides for common procedures
• Stay current on workstation technology and best practices
• Support additional equipment as needed (may include audio-visual systems, ruggedized laptops, virus kiosks, and other devices)

Must-Have Qualifications

• High school diploma or equivalent
• 2+ years of workstation/desktop support (or similar technical support role)
• Windows environment troubleshooting experience (hardware, software, and network)
• Familiarity with DNS, Active Directory (purpose and how it works), and VPN
• Strong customer service and communication skills (technical and non-technical users)
• Valid state-issued driver’s license (may drive a company vehicle to sites)

Bring your troubleshooting mindset and customer-first approach — help keep the tech running smoothly.

Estimated Min Rate: $21.00

Estimated Max Rate: $27.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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