On-Site Workstation Support Pro (W2, 12-Month)

Strategic Staffing Solutions; Topeka (KS); On-site; USD 25,000 - 36,000; Full time

Job summary

Strategic Staffing Solutions is seeking a Workstation Support Technician to maintain and troubleshoot office workstations and related hardware in Wichita, KS. You will diagnose issues, install software, configure accounts, and guide users with clear, patient explanations to minimize downtime.

Core hours are 7a–4p, Monday through Friday, with occasional overtime and after-hours support for critical issues. Some remote work may be possible, but on-site presence is the primary requirement.

Qualifications

• Experience diagnosing hardware, software, and network issues in Windows.
• Ability to explain technical concepts to non-technical users.
• Experience supporting end users in an office setting.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide timely technical support to end-users via in-person, remote, email, or phone.
• Diagnose and resolve hardware and software problems, from basic to complex.
• Assist in setup of new workstations, including user accounts and email.
• Troubleshoot network connectivity and printer issues.
• Maintain records of hardware inventory and ticket history.
• Develop documentation and guides for common procedures.

Skills

Customer support

Communication skills

Problem-solving

Teamwork

Adaptability

Time management

Prioritize tasks

Windows OS

Networking basics

Active Directory

VPN knowledge

DNS knowledge

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

DNS

Active Directory

VPN

Job description

Strategic Staffing Solutions is seeking a Workstation Support Technician to maintain and troubleshoot office workstations and related hardware in Wichita, KS. You will diagnose issues, install software, configure accounts, and guide users with clear, patient explanations to minimize downtime.

Core hours are 7a–4p, Monday through Friday, with occasional overtime and after-hours support for critical issues. Some remote work may be possible, but on-site presence is the primary requirement.