Workstation Support Technician

Integrated Resources, Inc ( IRI ); Wichita (KS); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Integrated Resources, Inc ( IRI ) in Wichita, KS is seeking a Workstation Support Technician for a 12-month W2 contract with extension potential. The role requires diagnosing and resolving hardware, software, and network issues in a Windows environment, with on-site work and occasional remote opportunities.

You will install, configure, and maintain devices, assist with setup of new workstations and user accounts, and provide excellent end-user support via multiple channels.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2 years of experience as a workstation support technician or in a similar role.
• Proficiency diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Excellent communication skills with a customer-oriented approach.
• Familiarity with DNS, Active Directory, and VPN.

Responsibilities

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely end-user support via in-person, remote, email, and phone.
• Diagnose and resolve hardware and software problems, from basic to complex.
• Assist in setup of new workstations, including user accounts and applications.
• Respond to and prioritize support requests based on urgency and impact.
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory records.
• Create documentation and guides for common procedures.
• Log issues and resolutions in a ticket tracking system.
• Stay current with workstation technology trends.
• Occasional travel and on-site visits; own driving may be required.

Skills

Windows OS

Hardware troubleshooting

Software troubleshooting

Network issues

Communication

Customer service

Active Directory

DNS

VPN

Driver's license

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Ticketing system

Remote Support Tools

Job description

Duration: 12months W2 contract with high possibility of extension based on performance and depending on business needs

Pay Range: $21.47 to $27.51/Hour on W2

Shift Timing: Monday through Friday 7a-4p with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site.

Description:

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities:

Install, configure, and maintain hardware and software components on company devices.

Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).

Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.

Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.

Respond to and prioritize support requests based on urgency and impact on business operations.

Troubleshoot network connectivity and printer-related issues.

Maintain accurate records of hardware inventory.

Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.

Contribute to the development of documentation and guides for common technical procedures.

Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.

Stay current with industry trends and advancements in workstation technology.

Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.

Proven experience (2 years) as a workstation support technician or in a similar technical support role.

Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.

Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.

Strong knowledge of operating systems, productivity software, and office applications.

Familiarity with DNS, Active Directory (what it does and how it works), and VPN.

Excellent communication skills, both verbal and written, with a customer-oriented approach.

Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.

Strong problem-solving skills and the ability to think critically under pressure.

Adept at working independently as well as collaboratively within a team.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Prior customer service experience including face to face and via phone.

Candidate must have valid state issued driver’s license. If required to travel, they will drive an Client vehicle.

Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements:

The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.

Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

Primarily office-based, with on-site visits to different departments and locations.

May require occasional after-hours or weekend support for critical issues or planned system maintenance.

Extensive driving to sites within Client service area (in a Client provided vehicle).