On-Site Workforce & Client Liaison

Traba; Minneapolis (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Traba is seeking a Customer On-Site in Minneapolis to be the main point of contact between our workforce and the client’s on-site leadership. You’ll provide operational oversight to drive service delivery, manage onboarding and scheduling, and ensure clear communication among workers, site supervisors, and Traba operations.

In a fast-paced warehouse environment, you’ll build relationships, coordinate interviews and shifts, assist with clock-ins and payroll questions, monitor performance, and

Qualifications

• High School Diploma or equivalent required; higher education preferred.
• English required; strong verbal and written communication.
• Experience in operations or customer-facing environments (1–2+ years).
• Professional demeanor with ability to represent Traba externally.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring timely updates and support.
• On-Site Coordination: Facilitate onboarding, interviews, and start schedules; oversee vetting and onboarding end-to-end.
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; escalate as needed.
• Communication & Reporting: Act as bridge between client site, Traba Ops, and Worker Support teams.
• Issue Resolution: Identify performance concerns and handle incident management and escalations.
• Operational Execution: Support day-to-day site operations, staffing coverage, and PPE distribution.
• Account Growth: Identify wallet expansion opportunities within the account.

Skills

Customer-facing

Relationship management

Communication

Organizational skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Traba is seeking a Customer On-Site in Minneapolis to be the main point of contact between our workforce and the client’s on-site leadership. You’ll provide operational oversight to drive service delivery, manage onboarding and scheduling, and ensure clear communication among workers, site supervisors, and Traba operations.

In a fast-paced warehouse environment, you’ll build relationships, coordinate interviews and shifts, assist with clock-ins and payroll questions, monitor performance, and