On-Site Operations Lead: Client & Worker Liaison

Traba; Columbus (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Traba is seeking a Customer On-Site in Columbus, OH to serve as the main point of contact between Traba’s workforce and the client’s leadership team. You’ll oversee daily worker support, onboarding, scheduling, and maintain clear communication across workers, site supervisors, and Traba’s operations team.

The role requires professionalism, strong communication, and the ability to build relationships in a fast-paced warehouse/manufacturing setting.

Qualifications

• High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
• English required.
• 1–2+ years in operations or customer-facing environments (staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination).
• Strong interpersonal, verbal, and written communication skills (email and in-person).
• Professional demeanor and ability to represent Traba with both workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and enforce standards.

Responsibilities

• Build strong relationships with site supervisors and workers; serve as the primary contact with supervisors and at the facility.
• Facilitate worker onboarding, interviews, and first-day check-ins; coordinate start schedules for new hires.
• Assist workers with clock-ins, pay questions, and on-site performance feedback; escalate issues as needed.
• Bridge communication between the client site, Traba Ops, and Worker Support teams with key updates.
• Identify and flag worker performance concerns; manage incident escalations and resolutions.
• Support day-to-day site operations; ensure staffing coverage and distribute PPE; manage shifts.

Job description

Traba is seeking a Customer On-Site in Columbus, OH to serve as the main point of contact between Traba’s workforce and the client’s leadership team. You’ll oversee daily worker support, onboarding, scheduling, and maintain clear communication across workers, site supervisors, and Traba’s operations team.

The role requires professionalism, strong communication, and the ability to build relationships in a fast-paced warehouse/manufacturing setting.