On-Site Windows Desktop Support Engineer

Axiom Technologies; Parkersburg, Northern (WV, KY); On-site; USD 30,000 - 39,000; Full time

Job summary

Axiom Technologies in Parkersburg, WV is seeking a capable Desktop Support Engineer to deliver on-site end-user IT support, triage tickets, and coordinate with a service delivery team to ensure timely resolution.

The role covers Windows desktops, hardware and peripheral troubleshooting, network connectivity, and basic onsite deployments. This independent contractor position requires strong communication and the ability to work solo at client sites with no guaranteed hours.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing on-site tasks.

Skills

Windows support

Hardware repair

Networking basics

Customer service

On-site work

Job description

Axiom Technologies in Parkersburg, WV is seeking a capable Desktop Support Engineer to deliver on-site end-user IT support, triage tickets, and coordinate with a service delivery team to ensure timely resolution.

The role covers Windows desktops, hardware and peripheral troubleshooting, network connectivity, and basic onsite deployments. This independent contractor position requires strong communication and the ability to work solo at client sites with no guaranteed hours.