On-Site Voice Telecom Analyst Associate

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

UPMC is seeking a Voice Telecom Analyst Associate to join their team in Pittsburgh. This is an on-site role focused on day-to-day maintenance and support of telecommunications systems, including PBX, voice mail, wiring, and voice databases.

The role involves handling adds/moves/changes, troubleshooting outages, and collaborating with management. A standby rotation may require 24/7 availability; familiarity with network/telephony hardware and administration is beneficial.

Responsibilities

• Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.
• Troubleshoot Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages.
• Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
• Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
• Networking Planning and Engineering - Understands and explains network topologies and protocols.
• Understands and explains network hardware.
• Troubleshoots simple network problems. Assists with network sizing. Assists with network trouble-shooting.
• Assists with installation and support of networks, including LAN/WAN/WLAN systems.
• Voice / Telephony Technology: Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.
• Network/Telecomm Programming/Sys Analysis: Assists in the implementation and maintenance of data or voice and data communication networks.

Job description

UPMC is seeking a Voice Telecom Analyst Associate to join their team in Pittsburgh. This is an on-site role focused on day-to-day maintenance and support of telecommunications systems, including PBX, voice mail, wiring, and voice databases.

The role involves handling adds/moves/changes, troubleshooting outages, and collaborating with management. A standby rotation may require 24/7 availability; familiarity with network/telephony hardware and administration is beneficial.