Network Operations Center Analyst - Associate

UPMC; Freeport (PA); On-site; USD 56,000 - 85,000; Full time

Job summary

UPMC is seeking a NOC Analyst Associate to join our Network Operations Center and provide first-line operational support for enterprise data and voice networks. You will monitor alerts, outages, and performance issues while coordinating with engineers, carriers, and vendors to restore service.

This on-site position at the Freeport Datacenter in Pennsylvania requires a 7 PM–7 AM shift with a rotating schedule and strong focus on incident documentation and customer communication.

Qualifications

• Experience in operational support for data networks and enterprise monitoring.
• Experience logging into switches/routers and reviewing configurations.
• Familiarity with packet capture and analysis tools (Wireshark).

Responsibilities

• Monitor data and voice networks using enterprise tools and respond to alarms/outages.
• Provide Level 1 support for switches, routers, firewalls, and WAN circuits.
• Escalate incidents with clear technical findings and coordinate with engineers and vendors.
• Communicate updates to stakeholders and maintain incident records and diagrams.
• Assist with network installations, testing, and project work as needed.
• Adhere to security standards and participate in ongoing training.

Skills

Data networks

Enterprise monitoring

OSI/TCP-IP basics

Packet capture (Wireshark)

Network protocols (TCP/UDP/BGP/OSPF)

Analytical thinking

Collaboration

Education

Associate degree in IT/Networking

Tools

StableNet

Nokia WaveSuite/NFM-P

Splunk

Palo Alto Panorama

Job description

UPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team.

This role will be Fully on-site (WFH technology available for short -term or emergency needs. Will only be accepting candidates within the PA area since this role will be ON-SITE at our Freeport Datacenter.

The shift will be 7PM-7AM

Week 1 Thursday / Friday / Saturday

Week 2 Sunday / Thursday / Friday / Saturday

2 week period is 84 hours (4 hours OT)

Description

The NOC Analyst Associate provides first-line operational support in UPMC’s 24x7x365 Network Operations Center, monitoring enterprise data and voice networks and responding to alerts, outages, and performance issues. Working in a large, multi-vendor environment, the analyst uses enterprise monitoring and diagnostic tools to identify impact, perform initial troubleshooting, document findings, communicate status, and elevate issues to senior NOC staff, engineering teams, carriers, and vendors when needed.

Key Responsibilities

• Monitor enterprise data and voice networks using StableNet, Nokia WaveSuite/NFM-P, Splunk, Palo Alto Panorama, and related tools.
• Respond to alarms, outages, and abnormal conditions; assess impact, perform initial troubleshooting, and restore service when possible.
• Provide Level 1 support for switches, routers, firewalls, WAN circuits, and related network infrastructure.
• Escalate incidents with clear technical findings and coordinate testing and repair with network engineers, telecom carriers, vendors, and internal teams.
• Communicate timely, accurate updates to technical and non-technical stakeholders while delivering strong customer service.
• Create and maintain incident records, procedures, troubleshooting guides, network diagrams, and data center cabling/fiber documentation.
• Support network equipment installations, deployments, testing, and other operational projects as assigned.
• Protect confidential information, follow security and incident response standards, and participate in ongoing training and mentorship.

Required Qualifications

• Foundational understanding of operational support for data networks and enterprise monitoring tools.
• Basic experience with or exposure to logging into switches/routers and reviewing configurations.
• Familiarity with packet capture and analysis tools such as Wireshark or Riverbed.
• Working knowledge of OSI and TCP/IP models.
• Understanding of network protocols (TCP/UDP/SNMP/BGP/ISIS/EIGRP/OSPF).
• Strong analytical skills, attention to detail, and ability to remain focused under pressure.
• Effective collaboration skills and the ability to work with peers, engineers, and business partners.
• Familiarity with the operational support of data networks and network management tools through education or practical experience.
• Effective in relationships with business partners, professional peers, and other team members.
• Familiar with various sniffer products.
• Analytical skills and an understanding of Data Center networking.
• Understanding of the TCP/IP protocol (TCP and UDP).

Preferred Qualifications

• CCNA or equivalent vendor certification.
• Prior experience working in a NOC environment.
• Practical hands-on experience with enterprise network platforms.
• Experience logging into routers/switches.

Licensure / Compliance

• Act 34 Clearance required.

UPMC is an Equal Opportunity Employer/Disability/Veteran