Voice Telecom Analyst - Associate

UPMC; Pittsburgh, Northern (Allegheny County, KY); On-site; USD 42,000 - 65,000; Full time

Job summary

UPMC is seeking a Voice Telecom Analyst Associate to join their team in Pittsburgh. This is an on-site role focused on day-to-day maintenance and support of telecommunications systems, including PBX, voice mail, wiring, and voice databases.

The role involves handling adds/moves/changes, troubleshooting outages, and collaborating with management. A standby rotation may require 24/7 availability; familiarity with network/telephony hardware and administration is beneficial.

Responsibilities

• Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.
• Troubleshoot Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages.
• Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
• Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
• Networking Planning and Engineering - Understands and explains network topologies and protocols.
• Understands and explains network hardware.
• Troubleshoots simple network problems. Assists with network sizing. Assists with network trouble-shooting.
• Assists with installation and support of networks, including LAN/WAN/WLAN systems.
• Voice / Telephony Technology: Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.
• Network/Telecomm Programming/Sys Analysis: Assists in the implementation and maintenance of data or voice and data communication networks.

Job description

UPMC is looking for a Voice Telecom Analyst associate to join their team. This will be a fully ON-SITE position from the listed job location.

The Voice Telecom Analyst -Associate is responsible for the day to day maintenance and support of the Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units. The Voice Telecom Analyst -Associate reviews, organizes, communicates and records all requests for voice services.

Responsibilities:

• Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.
• Troubleshoot Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages.
• Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
• Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
• Networking Planning and Engineering - Understands and explains network topologies and protocols.
• Understands and explains network hardware.
• Troubleshoots simple network problems. Assists with network sizing. Assists with network trouble-shooting.
• Assists with installation and support of networks, including LAN/WAN/WLAN systems.
• Voice / Telephony Technology: Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.
• Network/Telecomm Programming/Sys Analysis: Assists in the implementation and maintenance of data or voice and data communication networks.