Data Communication Specialist - Senior

UPMC; Pittsburgh (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Job summary

UPMC is seeking a Data Communication Specialist Senior to join its team. The role is hybrid, requiring on-site presence four to five days per week with occasional work-from-home opportunities.

You will maintain and support data communications equipment across UPMC facilities, coordinate with ISD teams and vendors, travel to physician sites as needed, and help ensure reliable network services and documentation.

Qualifications

• Experience maintaining and supporting data communications equipment across facilities.
• Ability to travel to physician sites for onsite installations and issue resolution.
• Experience providing Level II ISD on-call support and coordinating with vendors.

Responsibilities

• Troubleshoot network issues using knowledge of topologies, hardware, and protocols.
• Design, install, support, and troubleshoot LAN, WAN, WLAN, voice and data networks.
• Provide Level II ISD on-call support; coordinate with NOC and vendors; communicate status.
• Create and publish network documentation including wiring closet configurations and guides.
• Manage specialized service requests; conduct site surveys; advise on cabling standards.
• Keep the project manager informed of status and unresolved issues.
• Record time spent on projects and service requests per policy.

Skills

Network troubleshooting

LAN/WAN/WLAN

On-site travel

Remote/Hybrid support

Documentation

Vendor coordination

NOC coordination

Job description

UPMC is looking for a Data Communication Specialist Senior to join their team. This position is Hybrid and will be on-site four to five days per week however at times will allow opportunities to work from home.

Description

The Data Communication Specialist - Senior provides maintenance and support for data communications equipment and systems across UPMC facilities, affiliated business units, and physician sites. The role manages connectivity requests and reported issues to help ensure reliable network services and travels to supported locations when hands-on assistance is required. The Data Communication Specialist - Senior works closely with UPMC departments, business units, ISD teams, and other telecommunications resources to support business objectives, resolve problems, and coordinate technical activities. The position also interacts with vendors and suppliers as needed.

Key responsibilities include configuring, maintaining, and troubleshooting network access switches; monitoring and managing the assigned ticket queue; providing remote support and traveling to physician sites for onsite installations and issue resolution; assisting with network projects, deployments, migrations, testing, and documentation; and coordinating with internal teams and vendors to maintain reliable network services.

Responsibilities:

• Apply and communicate knowledge of network topologies, hardware, and communication protocols to troubleshoot basic network issues.
• Coordinate the design, sizing, installation, support, and troubleshooting of LAN, WAN, WLAN, voice and data networks, cabling, and related hardware to meet UPMC client and project requirements.
• Provide Level II ISD and after-hours on-call support for issues escalated by the NOC; coordinate with UPMC personnel and vendors through resolution; communicate status updates; and follow applicable policies, procedures, service-level agreements, and leadership directives.
• Create, maintain, publish, and distribute approved network documentation for UPMC facilities and assigned projects, including photographs, wiring closet configurations, hardware cross-connections, procedures, standards, and troubleshooting guides.
• Manage specialized network service requests and business-hours support within established service levels; conduct site surveys; coordinate service and delivery requirements; advise clients on cabling and network infrastructure standards; communicate progress and lead times; and protect data integrity and confidentiality.
• Keep the project manager informed of project status, schedule variances, and unresolved issues.
• Record time spent on projects, initiatives, and service requests in accordance with ISD and Enterprise Communications Group policies.