Senior Voice & Network Systems Analyst

Penn State Health; Hershey (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Penn State Health in Hershey, PA is seeking a Senior Telecommunications Analyst to support network and voice services. You will maintain voice switching equipment, analyze voice systems, plan improvements, and collaborate across IT teams.

The role requires strong knowledge of SIP, VoIP, and Avaya platforms, plus experience with Windows and Linux servers, security policies, and vendor coordination. You will document procedures and assist with projects from planning to deployment.

Qualifications

• Associate degree plus four years of related experience, or six total years.
• Adheres to Penn State Health core values.

Responsibilities

• Collaborate with operations to deliver voice services for projects and routine operations.
• Lead a departmental project or multiple smaller projects.
• Serve as an IT liaison with the client community.
• Maintain and configure voice system devices and configurations.
• Use vendor tools to perform ad hoc reporting.
• Maintain communications with vendors on enhancements and troubleshooting.
• Comply with cyber security policies and processes.
• Document and design cyber security requirements.

Skills

Avaya Unified Communications

VoIP & SIP protocols

Networking concepts

Windows & Linux server administration

Cyber security compliance

Education

Associate's degree + 4 years of related experience or 6 years total experience

Tools

Wireshark

VMware vSphere

Hyper-V

Active Directory

Microsoft Teams integration

Job description

Penn State Health in Hershey, PA is seeking a Senior Telecommunications Analyst to support network and voice services. You will maintain voice switching equipment, analyze voice systems, plan improvements, and collaborate across IT teams.

The role requires strong knowledge of SIP, VoIP, and Avaya platforms, plus experience with Windows and Linux servers, security policies, and vendor coordination. You will document procedures and assist with projects from planning to deployment.