On-Site Transit Operations Lead (CDL)

Via; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is transforming public transportation through data-driven, accessible, and reliable service. As an Operations Manager in New York, you will lead day-to-day onsite operations and own the operational performance for riders and drivers.

You’ll be in a fully in-person role, onsite 4-5 days a week, guiding drivers, resolving issues in real time, and partnering with city partners to optimize schedules and safety. This role demands hands-on leadership with a strategic eye for long-term improvements.

Qualifications

• Operationally experienced with a background in people management, logistics, or customer service.
• Hands-on and proactive in the field.
• Strong communication and relationship-building abilities.
• Able to manage fixed-route transit operations and scheduling.

Responsibilities

• Run the daily onsite operations to keep services safe, reliable, and accessible.
• Make real-time decisions on fleet, driver supply, compliance, and rider needs.
• Support and guide drivers, building trust and resolving concerns.
• Translate rider and community feedback into actionable improvements.
• Use data to diagnose performance and implement efficiency improvements.
• Coordinate between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process improvement

Field operations

Job description

Via is transforming public transportation through data-driven, accessible, and reliable service. As an Operations Manager in New York, you will lead day-to-day onsite operations and own the operational performance for riders and drivers.

You’ll be in a fully in-person role, onsite 4-5 days a week, guiding drivers, resolving issues in real time, and partnering with city partners to optimize schedules and safety. This role demands hands-on leadership with a strategic eye for long-term improvements.