On-Site Transit IT Specialist & Help Desk

MV Transportation; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

MV Transportation is seeking an IT Specialist to provide on-site support for transit operations in Phoenix. The role acts as a technology liaison between MV and city operations, delivering administrator-level assistance for desktops, servers, networks, and vehicle technology.

You will handle end-user support via phone, email, chat, and on-site, log incidents, escalate when needed, and document resolutions to improve knowledge bases. Strong communication and multi-tasking are essential.

Qualifications

• Minimum three (3) years of information technology experience supporting applications, networks, servers, and desktops for a transit property.
• Ability to learn customer support processes and techniques.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and Windows 10/11.
• Excellent verbal and written communication across all levels.

Responsibilities

• Shall operate onsite to support transit operations and serve as a technology liaison between the CONTRACTOR and the CITY.
• Shall possess the experience and expertise necessary to perform Information Technology Administrator functions and shall have the capability to provide administrator-level permissions for desktops, servers, networks, and other systems required to support the CITY’s technology needs.
• Provides telephone, email, chat, and local support for end users, technology on the vehicles, and technology on the property.
• Address and resolve basic incidents and requests; logs all incidents and requests, engages service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Creates a positive customer support experience, ensuring timely resolution or escalation, handling customers with a professional attitude.
• Provides a single point of contact for MV employees requesting technology assistance.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution.
• Documents resolutions and updates the customer facing and IT staff knowledge bases.
• Grows general knowledge of current division products increasing ability to resolve requests on first contact.
• Provides after hours and on-call support as required.
• Travel to local sites during the day to assist users with IT issues.
• Performs other duties as assigned.

Skills

Microsoft Office Suite

Windows 10/11

Customer support

Analytical skills

Problem solving

Multi-tasking

Communication skills

Incident management

Tools

Trapeze

Spare

Mobile Data Terminals

Security cameras

Radios

Job description

MV Transportation is seeking an IT Specialist to provide on-site support for transit operations in Phoenix. The role acts as a technology liaison between MV and city operations, delivering administrator-level assistance for desktops, servers, networks, and vehicle technology.

You will handle end-user support via phone, email, chat, and on-site, log incidents, escalate when needed, and document resolutions to improve knowledge bases. Strong communication and multi-tasking are essential.