Field IT Technician – Onsite IT Support & Solutions

Pacific Office Automation; Phoenix (AZ); On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits

Matched 401(k)

Paid time off

FSA/HSA programs

Tuition reimbursement and certification

Company vehicle

Mentorship opportunities

Job summary

Pacific Office Automation is seeking a Managed IT Services Field Technician in the Phoenix area. This role combines hands-on IT support with direct customer engagement, serving as the face of the company at client sites.

You will troubleshoot desktops, laptops, printers, and network infrastructure, working across Windows and macOS, while maintaining SLAs and clear documentation. Travel within the Phoenix region is required, with a focus on customer success and professional service.

Qualifications

• Associates degree in IT or related field preferred.
• Experience in field IT support or desktop support is a plus.
• Knowledge of networking concepts and VOIP is desirable.

Responsibilities

• Respond to onsite service requests for desktops, laptops, printers, and network infrastructure.
• Troubleshoot IT issues across Windows/macOS and multi-site networking environments.
• Support customers via phone, email, and ticketing systems to gather information and provide status updates.
• Work closely with our MITS Service Desk team, field leadership, and customers to resolve technical issues efficiently.
• Document troubleshooting steps, solutions, and outcomes in ConnectWise with clarity and accuracy.
• Meet SLAs by responding promptly, providing status updates, and resolving issues on the first visit whenever possible.
• Maintain professional communication and a strong customer service mindset during every site visit.
• Contribute to a collaborative, growing, and dynamic department with a focus on customer success.
• Perform onsite equipment handling and installation as needed (ability to lift/carry up to 50 lbs).
• Identify opportunities for process improvements and share findings with the technical team.

Skills

Problem solving

Communication skills

Fast-paced work

Reliable transportation

Willingness to learn

Education

Associate degree in IT or related field

Tools

VPN knowledge

VOIP / IP telephony

Ticketing systems

Remote support tools

Job description

Pacific Office Automation is seeking a Managed IT Services Field Technician in the Phoenix area. This role combines hands-on IT support with direct customer engagement, serving as the face of the company at client sites.

You will troubleshoot desktops, laptops, printers, and network infrastructure, working across Windows and macOS, while maintaining SLAs and clear documentation. Travel within the Phoenix region is required, with a focus on customer success and professional service.