Enterprise IT Support Specialist

Mastek; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Mastek is seeking an IT Client Support Technician to deliver multi-channel technical support for enterprise end users in Phoenix. You will troubleshoot operating systems, hardware, software, and local networks while ensuring data preservation through backups and documenting solutions in the knowledge base.

Responsibilities include deploying PCs and mobile devices, managing incidents in ITSM tools, and maintaining security/access across systems.

Qualifications

• Minimum 2 years of technical desktop support experience in an enterprise environment.
• High School Diploma or GED required; Associate’s degree in computer engineering preferred.
• Proven troubleshooting proficiency in Windows/M365 and macOS/Apple ecosystem.
• Familiarity with enterprise help desk tools like ServiceNow or JIRA.
• Experience managing Active Directory, O365, antivirus platforms, virtual desktops, and SaaS tools.
• Certifications (Preferred): CompTIA A+, MCDST, MCSE, or similar.

Responsibilities

• Technical Support: Resolve hardware, software, and operational issues for enterprise end-user workstations.
• System Deployment: Install, configure, and re-configure PC, Apple, and mobile devices.
• Ticket & Data Management: Record incidents via IT Service Management tools and perform routine system backups.
• Network Admin: Monitor local area networks, replace peripherals, and elevate complex infrastructure issues.
• Documentation: Write installation procedures and generate knowledge base articles for standardizing technical workflows.
• Security & Access: Partner with cross-functional technical teams to manage end-user access and systems authorization.

Skills

Active listening

Troubleshooting

Technical communication

Education

Diploma or GED

Associate degree (preferred)

Tools

ServiceNow

JIRA

Active Directory

O365

Antivirus platforms

Job description

Mastek is seeking an IT Client Support Technician to deliver multi-channel technical support for enterprise end users in Phoenix. You will troubleshoot operating systems, hardware, software, and local networks while ensuring data preservation through backups and documenting solutions in the knowledge base.

Responsibilities include deploying PCs and mobile devices, managing incidents in ITSM tools, and maintaining security/access across systems.