On Site & Trainer Service

UNOX S.p.A.; Indiana; On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Work-Life balance initiatives

Mentorship & coaching

Career growth & training programs

Team building activities

Job summary

Unox Mexico is seeking an On Site & Service Trainer to support customers and internal teams. The role covers installation, repair, and training across Monterrey and northern Mexico, with field visits and regular training sessions.

The candidate should have a bachelor’s degree in engineering and up to 5 years’ experience in food equipment maintenance and training, plus strong communication and problem-solving skills. Travel is required.

Qualifications

• Bachelor’s degree in electrical/electronic/mechanical engineering.
• Up to 5 years of experience in maintaining food equipment and delivering training.
• Willingness to travel within the north of Mexico.
• Good communication and customer-facing skills.
• English (optional).

Responsibilities

• Provide first-level service support to UNOX service network in Monterrey and the north of the country.
• Create and deliver training courses and mentoring to the service partners across Mexico.
• Audit activities and performances of service partners at installation sites.
• Repair UNOX equipment and install equipment, training customers.
• Produce timely and detailed service reports and field visit documentation.
• Schedule and conduct regular training sessions for service partners.
• Identify root causes of equipment failures and develop solutions.
• Develop and improve the service network in the north of Mexico.

Skills

English

Communication skills

SAP

Salesforce

Training delivery

Customer focus

Diagnostic skills

Time management

Interpersonal skills

Education

Engineering degree (electrical/electronic/mechanical)

Tools

SAP

Salesforce

Job description

Guadalajara, Mexico Mexico
FULL-TIME

Unox Mexico, market leader in the production of high-end ovens, certified as Great Place to Work® in Mexico for the second consecutive year and as Best Workplace™ since 2024, is looking for a On Site & Service Trainer to join the Unox Mexico Service Team. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.

Main responsibilities

• The professional objective will be to provide an excellent first level service support to UNOX service network in Monterrey and the north of the country.
• Create and deliver training courses and mentoring to the entire global network of service partners in Mexico by conducting classroom trainings, seminars and interactive courses and by providing mentoring and training at the installation site of UNOX customers.
• Audit of the activities and performances of our service partners by conducting visits at the installation sites handled by the service partners.
• Repair UNOX equipment.
• Install UNOX equipment and train the customers on how to use it.
• Make detailed and complete reports of the problems found in the field.
• Provide service and customer support during field visits or dispatches.
• Follow all company’s filed procedures and protocols.
• Identify the root cause of the failure of UNOX equipment.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Arrange training and development programs based on the needs of UNOX service partners.
• Schedule and provide regular training sessions and classes for UNOX service partners.
• Modify training material based on quality monitoring trends, additions, updates and changes according to the UNOX service academy team in UNOX HQ.
• Maintain updated records of training.
• Develop and improve the service network in the north of Mexico.

Requirements

• Bachelor’s degree in engineering: electrical/electronic/mechanical
• English (both verbal and written) (Optional)
• Up to 5 years of experience in maintaining food equipment and delivering training
• Good knowledge of SAP (Optional)
• Good knowledge of Salesforce (Optional)
• Availability to travel within the north of Mexico
• Communication skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
• Confidence, patience, politeness, tact and diplomacy
• Ability to work well under pressure
• Organizational skills, time-management skills
• Good diagnostic and problem-solving skills
• A strong customer focus
• Attention to detail

What Unox offers

• Work-Life balance initiatives
• Mentorship & coaching
• Career growth & training programs
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.