Customer Support Representative II

Kelly Services; Johnston (IA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Retirement plan

Holiday pay

Transit benefits

Job summary

Kelly Services seeks a Customer Support Representative II to work on-site in Johnston, IA 50131. The role involves front-line technical support and documenting customer interactions to enhance satisfaction, with a 1st shift schedule (Mon–Fri) and weekend coverage as described.

Training runs 6 weeks on the 8:00 AM - 4:30 PM shift, with pay raises at 6, 12, and 24 months. Must have 6+ months of customer service experience and proficiency with Microsoft Office; agriculture/tech knowledge is a plus.

Qualifications

• 6+ months experience with customer service/support.
• Proficiency with Microsoft Office products.
• Excellent written and verbal communication skills.
• Strong computer, research and troubleshooting skills.

Responsibilities

• Provide front-line technical support and information to customers.
• Document each interaction accurately to help maintain records.
• Assist customers with product inquiries, issues, and concerns to optimize satisfaction.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Microsoft Office

Troubleshooting

Support hours

Education

Bachelor’s degree in Agriculture, Business, Communications, IT

Tools

Microsoft Office

Job description

Finding a On-site job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Support Representative II to work at a premier client in Johnston, IA 50131.

Pay rate and Shift

Job Duration: 24 Months

Pay: $19.50/hr.

Shift: 1st shift (Mon to Fri)

Shift Schedule: 8 hours Shift - Mon-Fri (7:00 AM - 6:00 PM CST), Saturday (8:00 AM – 12:00 PM)

Training: 1st Shift (8:00 AM - 4:30 PM)

Pay Increase after 6, 12 and 24 Months

Job Description:

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common Calls Include:

• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs

Required Skills, Knowledge, And Relevant Work Experience:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.

Desired Skills, Knowledge, And Relevant Work Experience:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Special Considerations:

Training and mentoring will be on the 8:00 - 4:30 PM shift and last approximately 6 weeks.

Takes approximately 3-4 months from start date to reach full productivity.

Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.