On-Site Tier II-III IT Support Tech — PC & Network Expert

Oneida Innovations Group; Town of Verona (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oneida Innovations Group is seeking a Computer Engineer to support and maintain in-house computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and provide end-user training and assistance as needed.

The role requires a Bachelor’s degree or 3+ years of related IT experience, plus hands-on hardware troubleshooting and knowledge of network protocols.

Qualifications

• Bachelor's degree in Computer Science or related field or 3+ years related IT experience.
• Experience in Casino, Hospitality or high-volume IT environments.
• Certifications MCP or CompTIA A+ preferred.
• Excellent knowledge of network and PC hardware.
• Hands-on hardware troubleshooting experience.
• Working knowledge of current network protocols and operating systems.
• On-call availability.

Responsibilities

• Identify and deliver PC service levels for end users.
• Provide ongoing training and support to users and staff.
• Install, configure, test, maintain, and troubleshoot workstation hardware and networking equipment.
• Install, configure, test, and troubleshoot workstation software and networking software.
• Analyze complex PC problems on-site and implement hardware solutions.
• Respond to incoming calls, pages, or emails regarding PC issues.
• Maintain an inventory of monitors, keyboards, drives, printers, and peripherals.
• Monitor PC performance and generate performance reports.
• Document hardware failures, repairs, installations, and removals.
• Uphold procedures for logging and reporting PC performance.

Skills

End-user support

Hardware troubleshooting

Network protocols

Operating systems

Education

Bachelor's degree in Computer Science or related field

3+ years related work experience

Tools

MCP

CompTIA A+

Job description

Oneida Innovations Group is seeking a Computer Engineer to support and maintain in-house computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and provide end-user training and assistance as needed.

The role requires a Bachelor’s degree or 3+ years of related IT experience, plus hands-on hardware troubleshooting and knowledge of network protocols.