On-Site Tier 1 IT Help Desk Technician

HRB:14162:2057381; King of Prussia (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits

Vision benefits

401(k) match

Life and AD&D insurance

Paid time off

Colonial Paid Parental Leave

Job summary

Colonial Electric is hiring a Help Desk Support Specialist in King of Prussia, PA. This full-time, in-person role serves as the first line of technical support for employees, providing critical assistance for daily operations and troubleshooting various issues.

The position requires a minimum of two years in IT support, strong verbal and written communication skills, and the ability to multitask effectively. Benefits include medical, dental, vision, and a 401(k) plan with company match.

Qualifications

• Minimum two years of relevant experience in a help desk/IT support role.
• Strong oral and written communication skills.
• Analytical skills to troubleshoot and diagnose technical issues.

Responsibilities

• Resolving IT support requests from employees.
• Installing new software and updating existing drivers.
• Updating employees on the status of service requests.

Skills

Technical Support

Communication Skills

Problem-Solving Skills

Customer Service

Time Management

Multitasking

Education

2+ years in a help desk/IT support role

A+, Network+, or Microsoft certifications (preferred)

Tools

Commonly used software and applications

Job description

Colonial Electric is hiring a Help Desk Support Specialist in King of Prussia, PA. This full-time, in-person role serves as the first line of technical support for employees, providing critical assistance for daily operations and troubleshooting various issues.

The position requires a minimum of two years in IT support, strong verbal and written communication skills, and the ability to multitask effectively. Benefits include medical, dental, vision, and a 401(k) plan with company match.